What we collect
Account information: your email, business name and billing details (payment card data is held by Stripe, not by us). Configuration: greetings, descriptions, policies and forwarding numbers you enter. Call data: caller phone numbers, call timestamps and duration, voicemail audio, transcripts and assistant summaries. Stripe data: charges (including the customer email and last four card digits on them), invoices and subscriptions read from your connected account to answer calls. Website visits: we count page views on our website (not in your dashboard) with Umami, which sets no cookies and does not identify you.
How we use it
To operate the number and dashboard, to let the assistant answer callers on your behalf, to email you notifications and transcripts, to bill you, and to provide support. We do not sell personal data and do not use call content to train models without your explicit opt-in.
Callers' data
Callers hear a short notice when a call is recorded or transcribed. Caller phone numbers, recordings and transcripts are stored so you can review them. Callers may request deletion by contacting you or us.
Retention
Voicemail and call audio is deleted 90 days after the call. Transcripts and summaries are kept while your account is active. Everything is deleted 30 days after you delete your account. Billing records are kept as required by law.
Sharing
We use service providers for telephony, transcription, speech synthesis, hosting, email and website analytics. They process data on our instructions. We disclose data when required by law or to protect the service.
Your choices
Export or delete your account from Account settings. Turn off the assistant's access to Stripe at any time from Integrations, and remove the Kliqor app from your Stripe account whenever you want. Manage notification emails in Account.
Contact
Privacy questions: privacy@kliqor.com.